Free worldwide shipping on every canvas order. Every order tracked. Every canvas hand-inspected before it ships.
Check your email for a tracking link, or contact us with your order number and we'll send you a status update within 24 hours.
support@memopaint.com · We reply within 24 hours
Available immediately after purchase. Download your 300 DPI PNG file directly from your portrait page — no waiting, no email links. The file is always available in your account.
You receive an order confirmation email with your order details.
Your portrait is printed on premium 400gsm cotton canvas, stretched on a solid wood frame, and hand-inspected by our quality team. If anything isn't perfect, we reprint it before shipping.
Your canvas is carefully packaged with corner protectors and bubble wrap, sealed in a custom-fit box. You receive an email with your tracking number.
Follow your package every step of the way with your tracking link. It ships from whichever factory is closest to you.
Your canvas arrives ready to hang. Just unbox it, use the included hanging kit, and put it on your wall. No assembly, no extra tools needed.
| Region | Production | Shipping | Total | Cost |
|---|---|---|---|---|
| 🇺🇸 USA | 1-2 days | 3-5 days | 4-7 days | Free |
| 🇨🇦 Canada | 1-2 days | 5-8 days | 6-10 days | Free |
| 🇬🇧 UK & Europe | 1-2 days | 5-10 days | 6-12 days | Free |
| 🇦🇺 Australia & NZ | 1-2 days | 7-12 days | 8-14 days | Free |
| 🌏 Asia | 1-2 days | 5-10 days | 6-12 days | Free |
| 🌍 Rest of World | 1-2 days | 7-14 days | 8-16 days | Free |
Unlike other portrait companies that outsource to third-party print-on-demand services, we own and operate our own manufacturing facilities. This means we control the entire process — printing, stretching, quality inspection, packaging, and shipping.
Every single canvas is hand-inspectedby our quality team before it leaves the factory. If it doesn't meet our standard, we reprint it — you never see a subpar product.
In rare cases, your country may charge customs or import duties on international shipments. These charges vary by country and are the responsibility of the buyer. That said, 95%+ of our international orders are delivered without any additional charges. We ship from the factory closest to you to minimize the likelihood of customs fees.
If your tracking shows no movement for 14+ days, or if your canvas arrives damaged, contact us immediately. We'll ship a free replacement — no questions asked, no forms to fill out, no return required.