We want you to love your portrait. If you don't, we'll make it right — guaranteed.
Not happy with your portrait? We'll reprint it for free or give you a full refund — no questions asked. And here's the best part: you don't even need to send the canvas back.
| MemoPaint | Other Companies | |
|---|---|---|
| Return window | 30 days | 7-14 days |
| Refund type | Full refund, no questions | Store credit only |
| Return shipping | Not required — keep it | You pay return shipping |
| Restocking fee | None | 15-25% fee |
| Reprint option | Free reprint + free shipping | Pay for reprint |
| Damaged items | Free replacement, same day | File a claim, wait weeks |
| Response time | Within 24 hours | 3-5 business days |
You have 30 days from the date of delivery to request a reprint or full refund. No time pressure — hang it up, live with it, then decide. If there's ever an issue after 30 days, reach out anyway — we'll still take care of you.
Not happy with the colors, print quality, or how it looks on your wall? We'll reprint it for free and ship the new one to you at no charge. Same quality guarantee applies to the reprint.
Prefer your money back? No problem. We process full refunds within 5-7 business days to your original payment method. No partial refunds, no store credit — the full amount, back to you.
You do NOT need to ship the canvas back to us. Ever. Keep it, gift it, donate it, or recycle it — your choice. We absorb the cost because we believe in our product and want zero friction.
If the quality of your digital file doesn't match the preview you saw before purchasing, we'll issue a full refund. No forms, no hassle.
Note:Since digital files are delivered instantly and can't be "returned," we review digital refund requests on a case-by-case basis. That said, if there's a genuine quality issue, we always make it right.
Every canvas is hand-inspected before it leaves our factory. But shipping accidents happen. If your canvas arrives damaged or defective:
Send a message to support@memopaint.com with your order number. That's all we need.
Reprint, refund, or damaged item. One sentence is enough — we don't need an explanation.
We process your request within 24 hours. Reprints ship free. Refunds arrive in 5-7 business days.
We've shipped 12,000+ canvases worldwide. Our return rate is under 2%. We're so confident in our quality that offering a no-questions-asked guarantee isn't a risk — it's a statement.